Politique d'expédition

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

North American Shipping Rates and Estimates

 We offer free tracked shipping to all orders in Canada and United States

Shipping Location	Estimated delivery time ***Please Allow More Time Due to Holiday and COVID-Related Delays
Canada	3 to 10 business days
United States	3 to 10 business days

International Shipping

We offer free international shipping to the following countries: (**Please note that Free International Shipping does not include tracking**)

Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom

**We would like to inform our valued UK customers that, due to ongoing challenges with Royal Mail's delivery services, we regretfully announce the temporary suspension of free shipping options. However, we are pleased to offer an alternative solution by providing Tracked Packages at a discounted rate to ensure secure and reliable deliveries. We apologize for any inconvenience this may cause and appreciate your understanding as we strive to maintain the highest standards of service. Our team remains committed to ensuring your orders reach you promptly and securely.**

 

Duties/Customs/Import Taxes

International Buyers (outside of Canada) are subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Menopod and Humantec Inc are not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping option	Estimated delivery time **Please Allow More Time Due to Holiday and Courier-Related Delays
United Kingdom	10 to 20 business days
Europe	10 to 25 business days
Australia and New Zealand	20 to 30 business days
Asia	18 to 30 business days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the standard business days listed above of receiving your shipping confirmation email, please contact us at menopod@humanscope.ca with your name and order number, and we will look into it for you. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at menopod@humanscope.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To return your product, you should mail your product to:

Menopod
C/O Humanscope
25 Regina Blvd.
Wasaga Beach, ON, L9Z1H7

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any further questions, please don't hesitate to contact us at menopod@humanscope.ca