Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
North American Shipping Rates and Estimates
We offer Free tracked shipping to all orders in Canada and United States
|
Shipping Location |
Estimated delivery time *Please Allow More Time Due to COVID-Related Delays |
|
Canada |
3 to 10 business days |
|
United States |
3 to 10 business days |
International Shipping
We offer free international shipping to the following countries:
Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom
Duties/Customs/Import Taxes
International Buyers (outside of Canada) are subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Menopod and Humantec Inc are not responsible for these charges if they are applied and are your responsibility as the customer.
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Shipping option |
Estimated delivery time *Please Allow More Time Due to COVID-Related Delays |
|
United Kingdom |
7 to 14 business days |
|
Europe |
10 to 20 business days |
|
Australia and New Zealand |
20 to 30 business days |
|
Asia |
18 to 30 business days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the standard business days listed above of receiving your shipping confirmation email, please contact us at menopod@humanscope.ca with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 100 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Click here for more information on the 100 day trial and return policy
In the event that your order arrives damaged in any way, please email us as soon as possible at menopod@humanscope.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at menopod@humanscope.ca