How is this Different than Using an Ice Pack?
Menopod offers instant cooling relief without the requirement of freezing or the possibility of melting. With the touch of a button, activate the cold feature for on-the-go cooling comfort.
Is Menopod Only for Use on the Neck?
The best way to lower body temperature is by cooling pulse points, commonly on the back of the neck and wrists. Other points include inside elbows, knees, thighs, ankles, and temples. Menopod cools pulse points to reduce heat.
Is Menopod only for Menopausal Symptoms?
Menopod was designed to alleviate hot flashes associated with perimenopausal and menopausal symptoms, but its benefits extend far beyond that.
Whether you're dealing with headaches, migraines, anxiety symptoms, hormonal imbalances such as postpartum or medications, or undergoing cancer treatments, Menopod provides versatile cooling relief.
Who can benefit from Menopod?
Menopod is designed for anyone experiencing hot flashes and heat stress, including those due to perimenopausal and menopausal symptoms.
We acknowledge that menopause and perimenopause can affect not only women but also individuals who identify as transgender, gender fluid or non-binary.
Our references to "women" and "woman" are meant to include everyone who experiences these symptoms. We see you, and we are here to support your journey.
Can I Use Menopod while using certain medications?
Menopod offers portable cooling comfort. Non-medical, it complements prescriptions and provides an HRT-free option.
Is Menopod Safe to Use with a Pacemaker?
The Menopod is battery powered but it is completely safe to use with pacemakers as it does not emit any energy, such as radio waves, that could cause issues.
What is your Refund Policy?
We offer 30 days full refund on new products. Refurbished Menopods and Gift Cards are final sale. Please see our Return and Refund Policy for more information
Where Do You Ship From?
Menopod is proudly a Canadian company, shipping from Coldwater, Ontario. We ship worldwide.
How do I use my Menopod?
Fully charge the Menopod until all 4 LED lights are flashing green. To use, push the power switch one time to begin a cooling cycle. Place the Menopod on the back of your neck for approximately one minute.
How many uses will one charge provide?
Approximately 12 one-minute cycles
How do I know when my Menopod needs to be charged?
The 4 LED’s will flash amber when your device needs to be charged.
Do I need to allow the battery to drain before recharging?
No, the Menopod can be charged at any point of its battery life.
My Menopods 4 LED’s are flashing green, what does this mean?
Your Menopod is fully charged and ready to be used!
Why is my Menopod Overheating?
If you run the Menopod several times in a row, it will become too hot as it is trying to dissipate the heat its pulling away from the copper plate.
The 4 LED’s will flash red when you turn it on. The unit needs to cool down, wait approximately 10 minutes before your next use.
If you are operating the Menopod in extreme heat, over 32C or 90F, it can overheat more quickly and may struggle to cool within that ambient temperature
Why won't Menopod hold its charge?
Charge your Menopod until the 4 LED lights are flashing green, and then try a cycle. If your Menopod immediately loses its charge (after 1 or 2 cycles) please contact customer service.
Can I Return a Refurbished Menopod
Refurbished Menopods are non-refundable, but are backed by a 60 day exchange policy.
Will it Arrive in Time for the Holidays?
With the holidays just around the corner, please know that we are working hard to ensure orders are shipped as quickly as possible. But will be delivered in time? Below is the updated 2024 information on what to expect for your orders:
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We ship from Orillia, Ontario, Canada. Orders are processed and shipped within 1-2 business days.
🇨🇦 Canadian Orders 🇨🇦
For Customers within Ontario, please order by Monday December 16th
For Customers outside of Ontario, please order by Tuesday December 10th
Please note for remote locations, delivery may take longer than anticipated
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🇺🇸US Orders🇺🇸
For Canada Post's recommendations, please order by Monday December 9th to receive Menopod on time. Delivery will be made by USPS
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🌎International Orders🌏
For Canada Post's recommendations, please order by Friday December 6th to receive Menopod on time. Delivery will be made by local Postal services.
**Please note that unexpected courier delays can occur and can possibly cause longer delivery times. While this is not our wish for anyone, this is out of our control. This may change with the Canada Post strike that may be happening in the coming weeks. We will update shipping information
If you are looking for a quick Menopod Gift, our gift cards instantly arrive to your (or the recipient’s) inbox.